Security Incident Response Discovery

Cancellation Policy

We value your time and ours—this policy ensures we can deliver focused, high-quality engagements for every client. 1. Scheduling • All services must be scheduled in advance and are subject to availability • A confirmed booking requires: o Free sessions: calendar confirmation o Paid services: signed agreement and/or payment (or deposit) • Clients are responsible for ensuring the availability of required stakeholders at the scheduled time ________________________________________ 2. Rescheduling Policy • Free Sessions: o May be rescheduled with at least 24 hours’ notice • Paid Services (Workshops, Assessments, Projects): o Require at least 72 hours’ notice to reschedule o One re-schedule is permitted at no additional cost o Additional reschedules may be subject to a fee ________________________________________ 3. Cancellation Policy • Free Sessions: o Cancellations with less than 24 hours’ notice may result in limited future booking availability • Paid Services: o Cancellations made 72+ hours in advance may be eligible for partial credit (excluding deposit) o Cancellations within 72 hours of the scheduled service are non-refundable o Failure to attend a scheduled session (no-show”) is considered a cancellation and is non-refundable ________________________________________ 4. Refund Policy • Deposits are non-refundable and secure time, resources, and scheduling commitments • Payments for completed work or delivered milestones are non-refundable • For prepaid services canceled in advance: o Any unused portion (excluding deposit) may be issued as credit toward future services rather than a cash refund • No refunds will be issued for: o Missed sessions or no-shows o Delays caused by lack of client participation, access, or required inputs ________________________________________ 5. Late Arrival Policy • Sessions will begin and end at the scheduled time • Late arrivals may result in reduced session time without fee adjustment • If the client is more than 15 minutes late, the session may be considered a no-show ________________________________________ 6. Consultant-Initiated Changes If rescheduling is required due to consultant availability: • Reasonable notice will be provided • The client may choose to reschedule or receive a full refund (including deposit) for that specific session ________________________________________ 7. Expiration of Services / Credits • Purchased sessions, credits, or workshops must be used within 90 days unless otherwise agreed • Unused s