Managed SecOps Advisory
Continuous Optimization. Ongoing Risk Reduction. Measurable Outcomes.
Service Description
Continuous Optimization. Ongoing Risk Reduction. Measurable Outcomes. Extend the value of your initial engagement with a strategic, ongoing advisory service designed to continuously improve your security operations maturity. The Managed SecOps Advisory provides expert guidance, platform optimization, and performance tracking to ensure your organization is not only maintaining—but steadily advancing—its security posture over time. This service is ideal for organizations leveraging ServiceNow SecOps, CMDB/CSDM, and IRM who want to maximize ROI, maintain data integrity, and continuously adapt to evolving threats.
Upcoming Sessions
Cancellation Policy
We value your time and ours—this policy ensures we can deliver focused, high-quality engagements for every client. 1. Scheduling • All services must be scheduled in advance and are subject to availability • A confirmed booking requires: o Free sessions: calendar confirmation o Paid services: signed agreement and/or payment (or deposit) • Clients are responsible for ensuring the availability of required stakeholders at the scheduled time ________________________________________ 2. Rescheduling Policy • Free Sessions: o May be rescheduled with at least 24 hours’ notice • Paid Services (Workshops, Assessments, Projects): o Require at least 72 hours’ notice to reschedule o One re-schedule is permitted at no additional cost o Additional reschedules may be subject to a fee ________________________________________ 3. Cancellation Policy • Free Sessions: o Cancellations with less than 24 hours’ notice may result in limited future booking availability • Paid Services: o Cancellations made 72+ hours in advance may be eligible for partial credit (excluding deposit) o Cancellations within 72 hours of the scheduled service are non-refundable o Failure to attend a scheduled session (no-show”) is considered a cancellation and is non-refundable ________________________________________ 4. Refund Policy • Deposits are non-refundable and secure time, resources, and scheduling commitments • Payments for completed work or delivered milestones are non-refundable • For prepaid services canceled in advance: o Any unused portion (excluding deposit) may be issued as credit toward future services rather than a cash refund • No refunds will be issued for: o Missed sessions or no-shows o Delays caused by lack of client participation, access, or required inputs ________________________________________ 5. Late Arrival Policy • Sessions will begin and end at the scheduled time • Late arrivals may result in reduced session time without fee adjustment • If the client is more than 15 minutes late, the session may be considered a no-show ________________________________________ 6. Consultant-Initiated Changes If rescheduling is required due to consultant availability: • Reasonable notice will be provided • The client may choose to reschedule or receive a full refund (including deposit) for that specific session ________________________________________ 7. Expiration of Services / Credits • Purchased sessions, credits, or workshops must be used within 90 days unless otherwise agreed • Unused s